Refund policy

LAKOLE takes pride in offering products of the highest quality, artistry, and craftsmanship. If you are not completely satisfied with your purchase, for any reason, simply return it for a full refund. Sale merchandise must be returned within 10 days.

If you are unhappy with your purchase, please email info@lakole.us for a return authorization number. If you do not obtain a RA#, your package will be refused. Items must be unused in original condition with tags attached within 10 days for a refund. The item must be returned in the same condition as it was sent. If the tags have been cut off and pinned, or secured back on in anyway, the item will NOT be accepted back. Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyers' negligence will not be accepted for refund. Any return that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise.

Please ship your package through a traceable shipping method at your expense. We suggest UPS or USPS with delivery confirmation.

We will email you within 5 business days of receiving your package to confirm your return. Once your return is received, a refund will be issued within 1 billing cycle. We do not accept returns after 10 days from receipt.

Important:

Upon placement of order, please check your confirmation email immediately to insure "ship to" address is correct. Should the address be incorrect, please contact us immediately. Once a package has been shipped, there will be a $20 redirect charge should the address need to be changed while in transit.

Damage claims on shipped items must be made within 5 days of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after 5 days. Please contact us immediately at info@lakole.us with your order# and a photo of damaged item. We will process a refund. We do not provide a replacement. If you would like a replacement, please place a new order. LAKOLE MUST be informed within 5 days of delivery of all damaged goods, or we cannot process a refund. Please inspect all deliveries thoroughly upon arrival.